Ordering and Shipping
How can I cancel my order?
If you need to cancel an order, please contact us immediately or within 24 hours at firstname.lastname@example.org. We will respond within 24 hrs during regular business hours, Monday through Friday, 9am – 4:30pm PST.
Will I receive an order confirmation?
Once an order has been placed, a confirmation email will be sent immediately. If you did not receive it, please check your spam folder. Please review for accuracy. If there are any discrepancies, please contact email@example.com. We will respond within 24 hrs during regular business hours, Monday through Friday, 9am – 4:30pm PST.
Will I receive shipping information once my order has shipped?
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
When will my order ship?
Frozen orders ship every Tuesday. There is a Thursday, 12pm PST cutoff to ship the following Tuesday.
Please note that the shipping schedule is subject to change during national holidays (e.g. Thanksgiving, Christmas, Memorial Day).
What if I’m not home when the shipment is delivered?
The package will be released without obtaining a signature unless requested by the customer. If you are not able to receive the package at the time of delivery, please consider having your perishable foods delivered to an alternate address where someone will be available to receive your order (i.e. work, neighbor).
Do you ship internationally?
No, we do not ship internationally at this time.
Can I ship to a PO Box?
No, we do not ship to PO Box addresses.
What is your return policy?
We’re sorry but we do not accept returns for any food product. If your shipment arrived with the wrong item or in a damaged condition that has compromised the food product, please contact us immediately at firstname.lastname@example.org. We might request for photos of the damaged packaging/product so that we can file a damage claim with the shipper. So please hang on to the damaged packaging or product until we can complete the process!
Although we hope that everyone will enjoy our products, please note that we cannot guarantee this as everyone has different tastes and preferences. For such instances, we are unable to provide refunds.
What do you do with my personal information?
Are your products Non-GMO?
Our products are made with Non-GMO soy.
Are your products organic?
No, our products are not certified organic. However, we do strive for products that use high quality ingredients and clean labels whenever possible.
I am having difficulty checking out online, who do I contact?
If you are having difficulty placing an order and checking out online, please contact email@example.com. We will respond with 24 hrs during regular business hours, Monday through Friday, 9:00am – 4:30pm PST.